Aqua Star Swim Lessons

303-568-9192

4625 W Warren Ave Denver CO 80219 

Aqua Star Swim Lessons FAQs



WHAT TYPE OF LESSONS DO YOU OFFER?

We offer one-on-one, private lessons. This allows us to best serve the swimmer.


TEMPERATURE OF THE POOL?

Approximately 92 degrees.


DO YOU HAVE A REGISTRATION FEE?

No


HOW DO I GET SIGNED UP?

To sign up please email or call us and let us know your availability, and we will try and find a regular day and time every week.


DAYS AND TIMES OF THE WEEK  YOU OFFER LESSONS?

We offer lessons Monday-Friday. We can start as early as 8 am and offer lessons on evenings up to 7:30 pm. To find the best reoccurring slot for you, please email or call us. Emails and calls will be returned within 24 hours during the business week and within 48 hours if contacted on the weekend.

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IS THERE A DEPOSIT?

No, but we do ask you pay in advance for your first lesson. If the lesson goes well, we will ask for payment for the month or session.  Payment can be made in full for a session with a 10% discount or in two payments with no discount.


WHAT LENGTH OF LESSON DO YOU RECOMMEND AND HOW FREQUENTLY?

For kids 18 months -3 years of age, 10 minutes. Children 4-6, 15  or 20 minutes and over 6, 30 minutes. For adults we suggest 30 minutes. Lessons are once a week. We all learn best with practice, so if you can make it to a pool for fun time, this will help with the learning process.


DO PARENTS GET IN THE POOL?

No, because it is all one-on-one, private instruction. We want to create a bond and relationship with your child.


CAN I WATCH THE LESSONS?

Of course!


WHAT DO I DO IF I HAVE ANOTHER CHILD WITH ME?

They can sit and watch the lesson or read one of our children's books or play with our toys. 


DO YOU HAVE SHOWERS AVAILABLE?

At this time we don't have a shower available. With low chlorine levels the swimmer will not come out smelling like a pool! We do have a private restroom available. 


WHAT IS YOUR CANCELLATION POLICY?

  • All sessions are to be paid for in advance.
  • You are responsible to cancel or reschedule your swim lesson 3 hours in advance. Any swim lesson missed or canceled less than 3 hours in advance will be charged the full price of your session to cover the cost of your instructor’s time. Swim Lessons cancelled 3 hours in advance may reschedule a make-up within 3 weeks of the cancellation based on instructor availability. Make-ups not rescheduled within the 3 weeks are not be refundable or transferable.
  • All packages are non-refundable.
  • Instructors may be substituted due to sickness or emergencies, we will do our best to inform you ahead of time of a substitute.


DO YOU ALLOW MAKE-UPS?

Make-ups are not 100% guaranteed, but we will try and find a time if possible. If sessions are consistently missed, we will discuss changing your swim time/day as make-ups are not be used to create a schedule that is flexible for you.


WHAT DO WE NEED TO BRING WITH US FOR LESSONS?

All you need is a swim suit and towel. Goggles are not necessary at first, but feel free to bring if you like. Children who are not potty trained are required to wear a swim diaper with a swim suit over the diaper. We have a restroom for changing if needed. 


TYPE OF FACILITY?

Aqua Star Swim Lessons currently operates out of the private home of our Founder. We own an indoor Endless Pool. The pool is 7'x13', standing water depth is 42". If appropriate, a current can be run through the pool for stroke work and for those who are ready to swim more than just a few feet on their own. The pool may be accessed through a private gate and private pool entrance. We will provide full directions when you register for your lesson. 


DO YOU TAKE VACATIONS OR BREAKS?

We do not offer lessons during the following times:

  • September 15-22, 2108
  • October 31, 2018 (afternoon lessons only)
  • November 21-25
  • December 22, 2018-January 4, 2019